Help center

Only people aged 18 or older. Accounts of minors are closed.

One account per person. Duplicate accounts are closed and their rewards cancelled.

It is your public name in chat, rankings and live bets. Do not use your real name or personal details.

You can choose or change it in Profile › Account, once every 30 days.

On “Log in”, use “Forgot your password?” and enter your account email. We send you a one-time code to create a new password.

If you ask for several codes in a row, the system asks you to wait a bit before sending another.

After many failed attempts, access is locked for a few minutes for security. Wait and try again, or reset your password.

We may ask for it depending on the amount or the account activity. When we do, it is done online, in Profile › Verification.

A blocked or suspended account cannot log in, play or deposit. A suspension has an end date; a block does not.

Withdrawals may be blocked too. Contact support to learn why and what comes next.

In Profile › Security › “Delete my account”. Your data is masked and you are logged out everywhere. Withdraw your balance first: an account with a pending withdrawal cannot be deleted.

If you change your mind, log in with the same email and choose “Restore my account”.

Tap “Deposit”, choose the coin and the network, and send from your wallet or exchange to the address we show you (copy it or scan the QR).

Your deposit address is fixed for each coin and network: you can reuse it.

The same network you will send on. If you send USDT on TRC-20, choose USDT and TRC-20 here too. Coin and network must always match.

If the wallet shows a memo or tag, include it when you send. Without it, the deposit cannot be identified.

It is credited once the network confirms the transaction. The time depends on the network and how busy it is: some confirm in minutes, others take longer at peak times.

No need to tell us: your balance updates by itself on confirmation.

US dollars. When your deposit is confirmed, we convert it to USD at that moment’s rate. Since rates move, the credited value can change between sending and confirmation; with stablecoins (USDT, USDC) the difference is minimal.

Funds sent on another network, in another coin or without the required memo may be lost. Contact support with the TXID, coin, network and address: we review every case, but we cannot guarantee recovery.

To avoid it, check the network before sending and try a small amount the first time.

Yes. Each coin and network has a minimum, shown in the wallet when you choose them. A transfer below the minimum may not be credited: if that happens, contact support with the TXID.

• Open an account with a trusted exchange or app that operates in your country.
• Buy the coin. USDT is the most used because it follows the US dollar.
• On the exchange, choose “Withdraw” or “Send”, paste your deposit address from here and choose the SAME network you chose in the wallet.
• Mind the exchange’s withdrawal fee: a bit less than you send arrives.

We do not sell crypto or recommend any particular exchange.

A crypto that follows the value of a regular currency. USDT and USDC follow the dollar: 1 USDT is worth about US$1. That is why your balance barely changes between sending and confirmation.

• Copy the address with the “Copy” button; do not type it.
• Check the start and the end of the address before confirming.
• The first time, send a small amount and wait for it to be credited.
• Never send crypto to an address someone sends you by message: use only the one in your wallet here.

Tap your balance › “Withdraw”, choose the coin and network, paste your address and the amount in USD. Before you confirm, we show the network fee and what you receive.

Only real balance can be withdrawn. Bonus balance turns into real balance once its rollover is met.

We may ask for verification depending on the amount or the account activity. If we do, the withdrawal continues once it is approved.

The amount leaves your balance when you request it. Some withdrawals are sent automatically and others go through a review by our team before being sent. Once it is sent, your history shows the TXID so you can track it on the network.

If the withdrawal is rejected or cannot be sent, the amount returns to your balance.

You can, but you lose the pending bonus. When you request the withdrawal, we tell you the amount and ask you to confirm. Bonuses that already met their rollover are not lost: they become real balance.

No. Blockchain transactions cannot be reversed once sent. Check the address and network before confirming.

We will never message you first. Nobody from the team will ask for your password, codes or deposits by message, or send you an address to deposit to.

If someone does it in our name, it is a scam: do not reply and tell us through an official channel.

Change your password and use “Log out other devices” in Profile › Security. Turn on 2FA if you have not yet and contact support.

Real balance can be withdrawn. Bonus is locked: you use it to play and it becomes real balance once you meet its rollover.

Every reward says whether it pays in real balance or in bonus, and with which rollover.

The bonus. Each bet takes from the bonus balance first and the rest comes from real balance. With several active bonuses, the oldest is used first.

It is how much you need to wager for the bonus to become real balance: the bonus amount times the offer’s rollover. For example, a bonus of 10 with ×30 rollover needs 300 in bets.

The full value of each bet counts. Free spins do not count, since they have no wagered value.

You earn XP by betting. When the bar fills up you level up, and each tier brings its perks. Your progress shows on your profile and in the VIP Club.

A share of what you wager that we give back based on your level. It shows up in Rewards, which says whether it pays in real balance or in bonus.

In Profile › Responsible gaming you can set daily, weekly or monthly deposit limits, take a break or self-exclude.

Lowering a limit applies right away; raising or removing it waits a period, so the decision is not made on impulse.

If you feel you lost control, there is free and confidential help. You will find the contacts on the Responsible gaming page.